Forum Discussion
Lying Supervisors?
I appreciate your attempts to be useful, but if all these Tier 1, Tier 2, and Tier 3 people have this information and dove in and tried these tactics, but mucked up my pc even worse than it's ever been, what can you suggest that hasn't been tried by these people? These Tier 2 and Tier 3 people - after talking over me, being condescending, lying to me, etc. - then tried to tell me that my 3rd party software programs - such as System Mechanic - were the cause of Microsoft Word not working. Which is a load of crap, because it's working just fine on the other computers in the building with identical software except for mine and my husband's. Office365 is a disappointing money grab, and the customer service is so bad it makes Comcast look amazing.
- My apologies for my previous post causing you more distress. I presumed by posting in this Community that you were looking for help. There is a wealth of experience within this Community and some very helpful people who have helped me on numerous occasions. I can understand your frustration with support, sometimes, they are not the most helpful as they seem to read from cribsheets (well at least initial support seem too). I hope this suggestion doesn't send you off the edge, but as you have spent so much time on this issue and have a non-working Office, I would suggest uninstalling System Mechanics, as just the logic of this software scanning your files, to me, does make me think that this could be causing issues. You have mentioned other machines in your office running this software and not having issues, but all machines are different, as in the components, software etc... to me something is locking files. To me troubleshooting is going through and ruling out. One other area to look at, have you any other software on your machine that carries out similar functions as System Mechanics i.e. software that was pre-installed when you purchased your machine as this could be causing conflicts. I hope you do solve the problem, and if you do post the solution on here for others to find.
- ‘Wasn’t distressed by your previous post; this most recent one, on the other hand...that’s some primo condescension. I was previously looking for help with my pc, which has, in my opinion, now been royally screwed up at the Tier 3 level. I was previously looking for guidance on why I had to fight through lies and ineptitude for two weeks straight to get through to the Tier 3 tech support personnel who ultimately finished screwed up my pc. I had, for some reason, thought that it was clear that I understood, like you, that there was a script being followed by personnel at each tier, and that I was tired of being trapped into going through the motions of the script-hounds. I thought I’d been clear that I had some vague hope - based on numerous empty promises - that someone at Tier 3 would fix the problem andget me back to productivity. I also thought I’d made it clear that your earlier suggestions - like your current suggestions - had been tried by numerous other tech support personnel who took over my pc in the past two weeks. So I suppose that I now owe YOU an apology for not making it clear that I have, for over two weeks, been fruitlessly searching for help from anyone with a clue as to why Word 365 keeps bombing on my computer and slowing down the whole system. And, in case I haven’t been clear, ma’am: thus far, you have been equally unhelpful.
I'm sorry to hear you are having issues. Constructive criticism of Microsoft is fine, but please keep the tone courteous to one another - to remind you, our community guidelines indicate to be positive, kind and courteous and to be friendly with others on the network.
It's possible you won't find an answer to your question here though - this forum is not an official escalation forum for support, these are IT pros, not employed by Microsoft, trying to help. I'd recommend circling back to support or raising your issues as feedback in the UserVoice.
