Forum Discussion

Anonymous's avatar
Anonymous
May 10, 2018

Lying Supervisors?

I installed Office365 and every time I try to use Word it freezes.  It freezes when I try to type, print, or save.  Twelve days of calling and online chatting, Tier 1 (3 attempts), Tier 2 (3 attempts...
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TonyRedmond's avatar
TonyRedmond
MVP
May 13, 2018

Putting the support issues aside, I think I would do two things:

 

1. Replace Normal.dot (the normal template) in the \Roaming\Templates folder under your AppData folder. Normal.dot corruptions cause a lot of problems. 

2. If that doesn't work, remove the Office applications completely from the PC and reinstall. The Office removal tool is helpful here (https://www.custompcreview.com/articles/use-microsoft-office-removal-tool-completely-uninstall-office/). 

 

TR

Anonymous's avatar
Anonymous
May 21, 2018

As I said, multiple Tier 1, multiple Tier 2, and multiple Tier 3 personnel have tried to fix the problem.  As of today - May 21, 2018 - all their "help" has resulted in a pc that is now extremely slow.  It is an agony to wait for this thing to start up now, and opening Word is a real chore.  And I'm fairly certain that all these people who took over my PC did the things you suggested.  They suck.