Forum Discussion
Lying Supervisors?
I installed Office365 and every time I try to use Word it freezes. It freezes when I try to type, print, or save. Twelve days of calling and online chatting, Tier 1 (3 attempts), Tier 2 (3 attempts...
Putting the support issues aside, I think I would do two things:
1. Replace Normal.dot (the normal template) in the \Roaming\Templates folder under your AppData folder. Normal.dot corruptions cause a lot of problems.
2. If that doesn't work, remove the Office applications completely from the PC and reinstall. The Office removal tool is helpful here (https://www.custompcreview.com/articles/use-microsoft-office-removal-tool-completely-uninstall-office/).
TR
1.) Those things were previously tried, and made the problem much worse, as I said. 2.) There’s no “putting aside” of the other issue: if your culture is to train or condone lying from customer service, then your product and your business culture are equally **bleep**ty. By way of the latest example, I wasted another full day of trying to get back to tier 3 support. And when I (finally!) did so, that person promised that I’d receive an email confirming a follow-up. It’s been 3 days; no email. So this dude is added to the list of liars. And my pc is still frozen, except now the freeze has extended to startup (8 hours straight), and the start menu (1 hour and counting). So when Microsoft employees sell a crappy product, repeatedly lie about communication, repeatedly fail to fix their software, and then you suggest that we put that issue aside, I start wondering if Microsoft is some sort of skeezoid factory.