Forum Discussion
Lying Supervisors?
Putting the support issues aside, I think I would do two things:
1. Replace Normal.dot (the normal template) in the \Roaming\Templates folder under your AppData folder. Normal.dot corruptions cause a lot of problems.
2. If that doesn't work, remove the Office applications completely from the PC and reinstall. The Office removal tool is helpful here (https://www.custompcreview.com/articles/use-microsoft-office-removal-tool-completely-uninstall-office/).
TR
As I said, multiple Tier 1, multiple Tier 2, and multiple Tier 3 personnel have tried to fix the problem. As of today - May 21, 2018 - all their "help" has resulted in a pc that is now extremely slow. It is an agony to wait for this thing to start up now, and opening Word is a real chore. And I'm fairly certain that all these people who took over my PC did the things you suggested. They suck.
- 1.) Those things were previously tried, and made the problem much worse, as I said. 2.) There’s no “putting aside” of the other issue: if your culture is to train or condone lying from customer service, then your product and your business culture are equally **bleep**ty. By way of the latest example, I wasted another full day of trying to get back to tier 3 support. And when I (finally!) did so, that person promised that I’d receive an email confirming a follow-up. It’s been 3 days; no email. So this dude is added to the list of liars. And my pc is still frozen, except now the freeze has extended to startup (8 hours straight), and the start menu (1 hour and counting). So when Microsoft employees sell a crappy product, repeatedly lie about communication, repeatedly fail to fix their software, and then you suggest that we put that issue aside, I start wondering if Microsoft is some sort of skeezoid factory.