Forum Discussion
Lost my online app icons for Word, Excel, etc.
Strange thing happened last week. I'm an Office 365 Business Premium customer thru my employer. I used to have Word, Excel, Powerpoint, etc in my list of All Apps. They've disappeared. I still have ...
Hi peterbrown77
I would check that it occurs on different browsers, incognito, etc. If it continues then the solution is
- Raise a ticket to Microsoft support via the Office 365 admin portal.
In the meantime you should be workaround the icons via these links
https://www.office.com/launch/word?auth=2
https://www.office.com/launch/excel?auth=2
https://www.office.com/launch/powerpoint?auth=2
https://www.office.com/launch/onenote?auth=2
Hope that answers your question. Please let us know what Microsoft come back with in order to enhance our understanding.
Best, Chris
I would check that it occurs on different browsers, incognito, etc. If it continues then the solution is
- Raise a ticket to Microsoft support via the Office 365 admin portal.
In the meantime you should be workaround the icons via these links
https://www.office.com/launch/word?auth=2
https://www.office.com/launch/excel?auth=2
https://www.office.com/launch/powerpoint?auth=2
https://www.office.com/launch/onenote?auth=2
Hope that answers your question. Please let us know what Microsoft come back with in order to enhance our understanding.
Best, Chris
ChrisHoardMVP Yes, I've done it in multiple browsers and on different platforms. Same thing.
- Is this only affecting you or more users??
As mentioned, I would create a ticket
Adamadam deltinger Only affecting me and it used to work fine. I tried to create a ticket but the admin portal won't allow me to bc I'm not an admin
