Forum Discussion
Aus-MHCD
Mar 31, 2021Copper Contributor
Local Outlook Client stop updating Group inboxes
As seen on Spiceworks we and many other organizations are seeing this issue in the last few months: https://community.spiceworks.com/topic/2290594-office365-group-does-not-update-in-outlook-desktop-...
Kennard1969
May 04, 2022Brass Contributor
Were you able to come up with a solution, RuthRushton? Or anyone? Several of our users are noticing their group folders in the Outlook for Windows client are not syncing with the server (up and down). All updates are installed and Modern Authentication is on. I really don't want to have to delete and recreate everyone's profiles if that isn't a viable and long-term solution. Any help and guidance would be appreciated.
EthanBriley
Apr 13, 2023Copper Contributor
Kennard1969 Have you seen any resolution or solutions to this? This is hitting a lot of people in my tenant right now. Modern Auth is enabled, I also have tried all the other solutions in the thread with nothing working long term.
- AKSmedleyApr 14, 2023Copper Contributor
This has been occurring to me since Monday. Users who are Members of the group have no problems, I am the Owner of the group. There was a co-owner of the group that was also experiencing problems, I changed her to a regular member and everything works fine for her now. Mine however still does not update on my remote desktop (Windows Server 2016), however on my local Windows 11 machine, everything is fine. I use the remote desktop 90% of the time, so I need it to work there.
I have also rebuilt my profile this morning, and no change for me. Still doesn't work on remote desktop.
- Kennard1969Apr 14, 2023Brass Contributor
AKSmedley, there was a bug in a recent update to the 365 apps that busted something in Outlook and screwed up the groups folders. Try to update the app — when I updated today, it downgraded the version and the groups functionality was restored.
- AKSmedleyApr 14, 2023Copper Contributor
I rolled back my build 2 days ago to Version 2303 (Build 16227.20258) because that is the same build as my local computer where they show up just fine. The RDS was on 20280, but it says it's still on 20258 now and when I hit update it tells me I'm already up-to-date. But group functionality has not been restored. It restored briefly when I rebuilt the profile, but when I say briefly I truly mean briefly. Maybe 5 minutes. I'm running the officec2rclient.exe /update user updatetoversion=16.0.16130.20332 now to see if it works for me.
After going back 20332, it's working again. Although I still can't mark them as read for some reason. However, the version history says there are a couple builds between then and now and mine only broke 20280 was released. I noticed it Monday morning. So it's weird I had to go that far back.