Forum Discussion
Local Outlook Client stop updating Group inboxes
As seen on Spiceworks we and many other organizations are seeing this issue in the last few months: https://community.spiceworks.com/topic/2290594-office365-group-does-not-update-in-outlook-desktop-...
I agree Aus-MHCD.
Definitely appears to be a bug in the Outlook Client.
Regarding my case with Microsoft 365 support these are the resolution steps I have been provided:
Suggestion
You can try to do the following:
1. Make sure that in Account Settings-->More Settings-->Advanced Tab, the Download shared folders box is UNchecked
2. Run Windows Update to make sure you have the latest updates for Outlook and other desktop apps for Microsoft 365.
3. Re-create the Outlook profile
I replied to them and advised all of these steps have been tried none of these steps are a resolution and that "Recreating the mail profile only works for around 1 day"
They responded with:
"Regarding your issue, as per our discussion, I did run diagnostics on our end on the affected users to resolve any syncing issue, please check and monitor the issue."
When I checked with the user's the Office 365 group emails are still not updating on their Outlook Desktop Clients.
Microsoft have since marked my case as "resolved"
I have asked them to re-open the case and suggested this needs to be escalated & investigated further by Microsoft as there is clearly a bug somewhere on the sync between Office 365 groups & Outlook Desktop Clients.
Definitely appears to be a bug in the Outlook Client.
Regarding my case with Microsoft 365 support these are the resolution steps I have been provided:
Suggestion
You can try to do the following:
1. Make sure that in Account Settings-->More Settings-->Advanced Tab, the Download shared folders box is UNchecked
2. Run Windows Update to make sure you have the latest updates for Outlook and other desktop apps for Microsoft 365.
3. Re-create the Outlook profile
I replied to them and advised all of these steps have been tried none of these steps are a resolution and that "Recreating the mail profile only works for around 1 day"
They responded with:
"Regarding your issue, as per our discussion, I did run diagnostics on our end on the affected users to resolve any syncing issue, please check and monitor the issue."
When I checked with the user's the Office 365 group emails are still not updating on their Outlook Desktop Clients.
Microsoft have since marked my case as "resolved"
I have asked them to re-open the case and suggested this needs to be escalated & investigated further by Microsoft as there is clearly a bug somewhere on the sync between Office 365 groups & Outlook Desktop Clients.
Have there been any further updates with this issue?
I noticed someone in the Spiceworks thread mentioning enabling MODERN AUTHENTICATION to resolve the issue. I'm wondering if this has worked for anyone else?
I noticed someone in the Spiceworks thread mentioning enabling MODERN AUTHENTICATION to resolve the issue. I'm wondering if this has worked for anyone else?