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Kiosk Account setup in Outlook 2016 broken after new and improved setup dialog
Setting up Office 365 Kiosk mailboxes has always been problematic, as for some reason Microsoft refuses to auto discover these and you must set them up manually.
Since the new and improved account setup dialog in Outlook 2016 has been released, no one in our organization has been able to get their Kiosk accounts to work in Outlook and can only use the web interface.
Automatic setup just says "Something went wrong"
Manual setup. IMAP:
IMAP: Incoming Server outlook.office365.com, Port 993, SSL/TLS
Outgoing Server smtp.office365.com, port 587, STARTTLS
With Imap you put in your password once, you get this pop-up dialog that looks like it's from Windows 98 asking you for the password. Trouble is the second two dialogs asking for your password simply don't work. They pop up over and over and over and over and over and over and eventually Outlook completely locks up and has to be killed through task manager. The same password works on the website without any issues of course.
Manual setup, POP:
Incoming mail: outlook.office365.com, port 995, This server requires an encrypted connection
Outgoing mail: smtp.office365.com, port 587, Encryption SSL/TLS
Asks for password.
Says: Something went wrong
Literally dozens of web pages give these settings, so I don't think they are incorrect.
If you try to set it up enough times, your outlook profile becomes corrupted (A problem outlook has had since Windows ME) but creating a new profile doesn't fix it.
Has anyone solved this problem? I have 7 email accounts and being forced to use a web client for ONE of them -- when it's a Microsoft account - is a real pain. We're not paying for expensive Exchange accounts for contractors, casual users, and support mailboxes, we might as well go back to gMail if we have to do this.
With the old manual setup dialog - which nothing was wrong with - IMAP never worked, but POP did with these settings.
Microsoft: It's 2018 POP dates back to AOL c'mon you can support IMAP at least.
- You're not getting this. The Outlook Web client supplied the POP3 settings for desktop outlook. That's how it used to work.
Outlook desktop was talking to POP3 mailboxes since, uh, I dunno, version RC1?
Kiosk accounts are 100% Web Access Only.
Please upgrade to Exchange Online P1 in order to enable Mail Client Access.
Anything else is a hack, sry.
So please explain how I have a Kiosk account working just fine in my Outlook 2016 right now?
It was setup before the latest round of "improvements"
It sure looks to me that Microsoft crippled this feature on purpose.
Worth checking on here, but far as I'm aware K / F plans arnt supported to use Outlook clients.
They are designed to be used via browser / mobile devices. (Worth checking the foot notes, sure it mentions somewhere IMAP not supported, probably under the client section)
https://technet.microsoft.com/en-us/library/exchange-online-service-description.aspx
- Hi Steve
They have never supported IMAP, which is pretty amazing given that POP is ancient.
See my reply to the other guy... They worked just fine in Outlook until the last round of "improvements"
