Forum Discussion
Hi Robert,
Just curious on what happened.
100% cloud e-mail client changed company name and domain. Client wants e-mail coming from new domain.
I went to change in Admin screen and was told it would change everybody's log in. Decided to wait so I could plan for all phone and tablet changes for users.
One week later went in and now Admin center lets me change individually. (Better for me honestly, do not want to have everybody set their e-mail up again.)
I did a test and user stayed connected through Outlook from old domain.
So, did you have to remove Outlook account and just redo it?
I figured this would be the procedure on phones but not sure about desktop.
If you can, let me know what happened.
Thanks,
Victor
- OneTechBeyondAug 15, 2018Iron Contributor
Hi Victor,
Yes, what you can do is stage the new domain and make it the default. That will ONLY affect new users that get created after you make the new domain you default. You will then want to add each user's new email address to their Office 365 account, but don't immediately make it their default.
You can then do individual user cut overs, by making the new email address the user's default Office 365 login. Note that this will immediately change their login credentials so you need to let the user know that their Office 365 login is going to be changing to the new email address.
I was hoping that Outlook would 'auto-configure' with the new credentials, but found that it's easier to just create a new profile in Outlook and use the user's new Office 365 credentials. Then let that sync up, and then get rid of the old Outlook profile.
You should do the same for each user's OneDrive, if you use that for cloud storage, as well.
This way you can do a controlled cut over throughout your environment, rather than a single "everyone is now on the new domain" cut over which requires more hands and is a greater interruption.