Forum Discussion
I keep getting, "One of your subscriptions has been cancelled error" messages
I'm also getting this message. The Planner Preview Trial is listed under the Deprovisioned header in my Office 365 Subscriptions page. However, it says that this expired in July 2016, which is 5 months ago.
It's very frustrating having this show up on every page load, with no option to clear it.
My problem has now been fixed. I logged a support call through the Office 365 Admin center. They determined that the issue was related to two subscriptions that had been removed from our plan earlier last year (August from memory). These were listed under the Subscriptions page in the Billing section.
The support person put in a request to remove these subscriptions from our plan. This took a few days, but now the subscriptions are no longer listed in the Billing section and the annoying message is no longer shown on every page load.
I asked if there was another way of getting these cleaned up, but the support person said that logging a support request is the correct process.
I can't remember the category that the cancelled subscriptions were listed under in the Office 365 Admin. I guess it was "cancelled". These subscriptions are now listed under the "deprovisioned" category. We are a Microsoft Partner and last year Microsoft upgraded partners from E3 to E5 plans. I believe this is what caused our previous plans to be listed under "cancelled".
This is so annoying. If it came up once, even once per session, that would be tolerable. But not if it comes up with every single page I visit in our tenant.
Here is the UserVoice suggestion to turn it off. Please add your vote. I don't know why it's not even being considered, seeing how old it is and how hard it can be.
