I keep getting, "One of your subscriptions has been cancelled error" messages

Question

Ever since the planner preview ended I've been getting "One of your subscriptions has been cancelled" notifications. The link in the notification provides information but doesn't provide useful help.

I've checked my account and the admin subcriptions and don't see where the notification is coming from - or at least a way to get rid of the notification.

Any hint?

Thanks

pieter veenstra · Answer

Hi&nbsp;Barry Cohen,&nbsp;Did you see this? You don't seem to be the only person with this issue.&nbsp;&nbsp;https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365admin-mso_manage/one-of-your-subscriptions-has-been-cancelled-error/cb0fd0bb-46f4-4241-b2cb-b4a15d95e2ae

barry cohen · Answer

Thanks for the link - I'd not seen it. Sadly, there doesn't appear to be a fix for this alert.

I'd contacted O365 support when this first appeared and they felt that it would go away after a while. It's been a while and the problem is still there.

Guess I'll have to wait some more :smileysad:

vasilmichev · Answer

It will go away once the relevant subscription disappears from your Billing view :) Which in some cases might mean years, but in general something like 30 days or so.

ivanwilson · Answer

I'm also getting this message. The Planner Preview Trial is listed under the Deprovisioned header in my Office 365 Subscriptions page. However, it says that this expired in July 2016, which is 5 months ago.&nbsp;&nbsp;It's very frustrating having this show up on every page load, with no option to clear it.

asif rehmani · Answer

Planner has some amazing potential and our company has been using it to track all our projects and tasks as well.&nbsp;Having said that, I have been disappointed with a myriad of issues that still exist in Planner: Email notifications are not consistent, frequent errors of all kinds for no apparent reason, descriptions of tasks disappearing without any reason when a task is closed, etc.Not to mention that there still is no mobile app for Planner yet.&nbsp;I'm still keeping hope alive since it's such a great application overall and I like the vision for where it's headed. I just hope the Planner product managers fix some of these things before they lose traction on the application.

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I keep getting, "One of your subscriptions has been cancelled error" messages

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