Forum Discussion
i have a loggin problem office 365
i have changed my password,
then MS asks me to enter code from authnticator but no code is cumming alternative methods say allways authenticator code and my phone number is nor verified
ms bissunes support is a chatbot and i will not work
1 Reply
Your password change has not completed the MFA step. If the sign-in screen asks for an Authenticator verification code, a message may not be sent: open Authenticator, select the matching work account and enter its displayed code, if available. Codes are generated locally; push approvals work differently.
If that account is missing, requires registration, or no usable method appears under Sign in another way, an unregistered phone number cannot automatically serve as a fallback. Contact your organization's IT administrator. An administrator can review Entra ID > Users > your account > Authentication methods and arrange MFA re-registration after verifying your identity. Re-registration removes existing Authenticator, phone and software-OATH registrations, so coordinate it rather than deleting entries yourself.
If you are the only administrator and cannot enter the admin center, use Microsoft's Microsoft 365 business phone-support route and explain the tenant lockout. Partner-purchased subscriptions should go through the partner's support channel.
