I can't add an O365 email to Outlook desktop client but I can access it from the web

jorgecg 

I have a workaround to create/ add  a profile of outlook.

I was having same issue in my organisation, when I go to control panel > mail > show profile > add profile> and try to add the email account details, it didnt worked.

instead, go to control panel > mail > show profile and make sure - Prompt for a profile to be used option is selected.

then open outlook and it will prompt for a profile - select options > New > rename the profile >  enter email address and proceed - next are the same steps what we do usually.

incase after entering the email address its freezed then end task of outlook from task manager and do the same steps by opening outlook > select options> new profile >......

one thing I noticed :

this issue usually come for the system which had office 365 installed and the system which had office professional 2016 are able to add the email account from control panel without any problem.