Forum Discussion
I cannot reset tenant admin password
I have a tenant's admin account, and only mine is admin. I forgot my password, tried to reset it and asked for an alternate email. So far everything OK, I get a code. Then, in a second phase, he as...
You will have to work with support, as no one else can reset the password. They should have 24/7 coverage for such issues: https://docs.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support
Today I called 4x, in all calls I had more than 1 hour on hold, no one answers the phone. I tried the united states line, but the guy told me to call me to Portugal (the country where I'm from). tomorrow I will continue to try
- Just use the magic phrase "We have lost access to our data" or similar, they should have a global team catering to such scenarios, and not just pass you around...