I am looking for information on integrating a (voice) chatbot with Microsoft Telephony.

Question

Hi,&nbsp;If this is not the right community, please let me know, I have some integration questions regarding Office 365 Telephony and Digital Assistants&nbsp;I have questions like&nbsp;Can we do our own Speech To Text (for foreign languages) ?Can we assign a phone number to a chatbot ?Can the chatbot transfer the call to another phonenumber ?Can we do our own Text To Speech (again for foreign languages) ?I hope you can point me in the right direction&nbsp;

boneyfrancis · Answer

Haven't done it myself, but technically this seems feasible. What you're looking for appears to be a custom IVR solution, in which case you can refer to the flow here: https://azure.microsoft.com/en-in/solutions/architecture/interactive-voice-response-bot/

For custom Speech to Text, check out:

https://azure.microsoft.com/en-in/services/cognitive-services/speech-to-text/

https://azure.microsoft.com/en-in/services/cognitive-services/custom-speech-service/

boneyfrancis · Answer

Yes, that’s right.

mpjjonker · Answer

Thanks,&nbsp;I see Skype as the entry point in this architecture, is that equivalent to the Office365 telephony solution ?

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I am looking for information on integrating a (voice) chatbot with Microsoft Telephony.

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