Forum Discussion

Brass Contributor

Nov 29, 2018

I am looking for information on integrating a (voice) chatbot with Microsoft Telephony.

Hi, If this is not the right community, please let me know, I have some integration questions regarding Office 365 Telephony and Digital Assistants I have questions like Can we do our own...

Iron Contributor

Nov 30, 2018

Haven't done it myself, but technically this seems feasible. What you're looking for appears to be a custom IVR solution, in which case you can refer to the flow here: https://azure.microsoft.com/en-in/solutions/architecture/interactive-voice-response-bot/

For custom Speech to Text, check out:

https://azure.microsoft.com/en-in/services/cognitive-services/speech-to-text/

https://azure.microsoft.com/en-in/services/cognitive-services/custom-speech-service/

mpjjonker

Brass Contributor

Nov 30, 2018

Thanks,

I see Skype as the entry point in this architecture, is that equivalent to the Office365 telephony solution ?

boneyfrancis
Iron Contributor
Nov 30, 2018
Yes, that’s right.