Forum Discussion
how to convert "in cloud" to "synced from AD"?
an OU was accidentally omitted in sync scope from AD (200 users) users was deemed "deleted users" in O365 tried the ff: - revert and include OU in sync scope - restore "deleted users" ...
If they are restored and then in a synced OU, they should match and start to sync again
adam deltinger after restoring "deleted User", i ran delta sync, the ad profile was visible in "adds" in sync service manager but the profile in O365 is still "in cloud"
- If you had to manually restore them, then the sync isn't picking up the OU and the users in it, it should match them right back up and restore them for you, but if you did it ahead of time. as adam said, since adding an OU you probably need a full sync.
users are restored from "deleted users" in O365
which should come first, restoring from "deleted users" in O365 or resynching the OU?- Shouldn't matter, either method will end up with synced accounts. If you do OU first, it'll take the account back active automatically I believe, or if you restore manually first, then sync, it'll update the o365 user and sync to it.
- Try running a full sync
