Forum Discussion
How can I escalate issues in Office 365?
I have had a support case running with 365 for a couple of weeks. They close the ticket over the New Zealand weekend because of time differences, I reopen it and then have to provide the same informa...
RussellRead Kindly help us getting this ticket escalated as technical support engineer named Francis is unable to provide us the resolution, not even escalating and has stopped responding to our emails. Even if he responds that's almost once or twice in a month. We don't expect this kind of support service from Microsoft even when we are Partners with Microsoft. Here is the Case #:35589669 and its open since last 2 months.
