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How can I escalate issues in Office 365?
I have had a support case running with 365 for a couple of weeks. They close the ticket over the New Zealand weekend because of time differences, I reopen it and then have to provide the same informa...
I cannot believe this! They have taken out all Phone support! MS keeps pushing their security products but cannot get any one to help in M365 breach!! Hacking attempt - Need to review all applications that have access to domain (#35708670)
Open
Created by IT Admin 3/27/2023 at 05:42 PM Hacking attempt - Need to review all applications that have access to domain Service request opened Service request opened 3/27/2023, 5:42:55 PM A support agent is being assigned to your request. Notes 3/28/2023 11:44 AM What the hell is going on? A Security breach should be responded to immediately 3/28/2023 03:39 PM Need to speak to a manager ASAP!!!!!
NO ONE ASSIGNED yet and I AM a MS partner!!!!
Open
Created by IT Admin 3/27/2023 at 05:42 PM Hacking attempt - Need to review all applications that have access to domain Service request opened Service request opened 3/27/2023, 5:42:55 PM A support agent is being assigned to your request. Notes 3/28/2023 11:44 AM What the hell is going on? A Security breach should be responded to immediately 3/28/2023 03:39 PM Need to speak to a manager ASAP!!!!!
NO ONE ASSIGNED yet and I AM a MS partner!!!!
Hi Russell,
I've had a case with Microsoft for almost 2 months now and recently the support person has recently been taking a week to respond to me with any updates no matter how often I chase him for updates.
The last email I received was on the 24th of April and I have not heard anything back since then even emailing him every day asking for an update and including his Technical Lead in the emails.
I tried to log a new case for the same issue in the hope of a faster response time but the new case also didn't get any response for 6 full days.
To Microsoft, it may not seem like a big deal thus they are giving the case a low priority but to my customer, it's really affecting their business.
Any chance you can help light a fire under someone for me?
