Forum Discussion

Copper Contributor

Nov 09, 2017

How can I escalate issues in Office 365?

I have had a support case running with 365 for a couple of weeks. They close the ticket over the New Zealand weekend because of time differences, I reopen it and then have to provide the same informa...

office 365

sharepoint

lskw_ol

Copper Contributor

Mar 24, 2022

hi, RussellRead

I have an issue with sharing Microsoft 365 subscription and have contacted Microsoft Support numerous times. Every time, I was promised a call back or email reply, but it never realized, even when I replied to the case email. I am very frustrated and disappointed by Microsoft Support.

I wonder if you can help me with my case numbers:
1035987151
1036171344
1036678575
1036819755

They are all the same problem, just that every time I followed up, I had to explain the problem again and thus a new case #. I suggest you to look into the last one: 1036819755

Also, what is the best way to escalate/follow up?

Thank you in advance.

-LSKW

RussellRead

Microsoft

Mar 24, 2022

lskw_ol

I can't directly help with this question. My guess is that you need help sharing a Microsoft 365 Family/Personal subscription. I don't have access to those tickets and don't work directly with the teams providing that support, therefore I can't access any further information.

I'll open an internal escalation and will provide them with the information you've shared here. I'd then expect somebody who can help to get in contact and follow-up with you.

-thanks, Russell.

sugato1
Copper Contributor
Mar 22, 2023
Hi Russell:
I have an identical issue as lskw_ol. I am in India.
Have been frantically trying to seek support for my Office 365 (now Microsoft 365). Several support cases for phone support have been opened. But not once I received the promised call back. Some of the recent case IDs are:
Case #:1051090918
Case #:1050955202
Case #:1051361022
I understand that you would not have access to these tickets. But could you please escalate this suitably so that I can get the support I desperately require.
Thanks,
Sugato
cdanner
Copper Contributor
Oct 21, 2022
Hi Russell,
Same question, looking to get my case #33412755 escalated. Unable to access Outlook Web settings at all, get empty dialog with loading spinner. I've provided a video, HAR file and log from browser. I keep getting gated responses like let us know if your still having the issue and the ticket stalls for another cycle. This should be a simple fix, is probably a authentication/authorization issue IMHO. I just don't feel like I'm getting a level 2 or better tech to look at it.

Thanks...

Charles