How can I escalate issues in Office 365?

I have had a support case running with 365 for a couple of weeks. They close the ticket over the New Zealand weekend because of time differences, I reopen it and then have to provide the same informa...

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TomWCPU

Copper Contributor

Oct 12, 2021

Support from Microsoft has been more worthless over the years and its disgraceful. we jeaporize our clients to use their many platforms with confidence only to be face with support that can not speak clearly nor handle technical issues from even a tier1 level. I tried Google apps but is not compatible with clients needs.

RussellRead

Microsoft

Oct 12, 2021

Hi TomWCPU,

Sorry to hear that this is your experience with Microsoft. If you've got some more examples of poor support experience with our M365 support teams, I'd be happy to take a look and share your feedback with the teams.

We speak with thousands of customers across the globe every day, and the majority of our customers tell us that we delivered a great support experience. We know that there are times when things don't go to plan, and we learn from those experiences to improve for the next time.

If you - or any customer - is unhappy with the progress on an active support ticket, let the support person you are working with know and let them know your expectations to get things back on-track. Where possible, the support team will do what they can to help. It's in their interest to resolve issues quickly and leave customers satisfied - because these are some of the key measures we use to track the health of the business.

-thanks, Russell.

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How can I escalate issues in Office 365?

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