Forum Discussion
How can I escalate issues in Office 365?
I have had a support case running with 365 for a couple of weeks. They close the ticket over the New Zealand weekend because of time differences, I reopen it and then have to provide the same informa...
Hello,
I just setup a client with a new Office365 and I am running into problems with inbound email bouncing.
The issue seems to be two problems.
First email are bouncing due to:
"Host or domain name not found. Name service error
for name=XXXXXX.mail.protection.outlook.com type=AAAA: Host not
found"
Upon further investigation it looks like XXXXXX.mail.protection.outlook.com DNS is not always resolving.
I tested this with MxToolbox.
Another bounce I'm receiving is 550 5.7.64 Relay Access Denied ATTR36.
Per Microsoft I should should only be getting this if I have connectors configured which I don't.
I have been on the phone with support for hours and so far no luck.
First I was told by support that there is an outage.
Upon looking at the health page the outage was with voicemail not email.
Then I was bounced around between a few technicians until I found one that was able to understand what I was telling them.
He confirmed that he sees the issue (the email he sent me bounced back with the "550 5.7.64 Relay Access Denied ATTR36") and will call me back but so far nothing.
Ticket# 11057754.
Any assistance would be appreciated.
Thank you,
Avrom
We are also experiencing email issues #11068933.
After switching our email suffix to our newer re branded one, a good majority of our email is being marked as spam even before it leaves our exchange server by being forced through the HRDP. Email server instances are showing up on SORBS blacklists, and I have received numerous bounce backs from remote servers rejecting our email outright for being spam.
We are on week 3 of the issue and I feel no sense of urgency from the Microsoft team in resolving the issue. I have played phone tag with them almost each day, and any time I return the call, I'm left waiting for them to call me back. For example the call this afternoon came in at 12:18, and I returned the call at 12:59. Literally if I get up from my desk and get a coffee and miss the call. I am pretty much unable to contact support for the rest of the day. Absolutely silly at this point.
