Forum Discussion
How can I escalate issues in Office 365?
I have had a support case running with 365 for a couple of weeks. They close the ticket over the New Zealand weekend because of time differences, I reopen it and then have to provide the same informa...
If you can provide the case numbers, I am sure that Anne Michels would be interested to understand why agents close cases when they are not resolved.
How about when they just leave the ticket open for days? I find it very difficult to accept some of the answers that level one provides. They clearly do not grasp complex issues. Very, very frustrating. If I get a link to user voice one more time I might explode.
