Forum Discussion
How can I escalate issues in Office 365?
MicrosoftThanks TonyRedmond. You can @mention me RussellRead if you have any feedback on our Office 365 support experience and I'd be happy to chat.
Mark Weusten - I can take a look at the support ticket to find out what happened. Typically, I wouldn't expect our support teams to close a ticket due to time zone alone, but maybe we'll find that they were unsuccessful in contacting you for some reason. If you can send me the ticket number, I'll take a look to see what happened. I appreciate that this doesn't solve your immediate problem, but if we've got an opportunity to improve, I can get the feedback to the right team.
If you prefer to send your ticket number or continue the conversation privately, you can contact me via e-mail russell.read(@)microsoft.com.
My team has been working on an Office 365 issue for over a week. I have been trying to escalate the issue and have not been able to do so. We have been asked to repeat the same task over and over and the issue is no closer to being resolved. I have an angry client missing all of their contacts and a support system them keeps telling me there is nothing they can do. If anyone has any suggestions or outlets I can reach out to, please let me know.