Forum Discussion
How can I escalate issues in Office 365?
Hi Mark,
The best way to escalate is if you have Premier Support or through a Partner that have Premier.
If you do not have it, Phone to them and explain that situation.
If you can provide the case numbers, I am sure that Anne Michels would be interested to understand why agents close cases when they are not resolved.
How about when they just leave the ticket open for days? I find it very difficult to accept some of the answers that level one provides. They clearly do not grasp complex issues. Very, very frustrating. If I get a link to user voice one more time I might explode.
How about when they just leave the ticket open for days? I find it very difficult to accept some of the answers that level one provides. They clearly do not grasp complex issues. Very, very frustrating. If I get a link to user voice one more time I might explode.
- RussellRead
Microsoft
Thanks TonyRedmond. You can @mention me RussellRead if you have any feedback on our Office 365 support experience and I'd be happy to chat.
Mark Weusten - I can take a look at the support ticket to find out what happened. Typically, I wouldn't expect our support teams to close a ticket due to time zone alone, but maybe we'll find that they were unsuccessful in contacting you for some reason. If you can send me the ticket number, I'll take a look to see what happened. I appreciate that this doesn't solve your immediate problem, but if we've got an opportunity to improve, I can get the feedback to the right team.
If you prefer to send your ticket number or continue the conversation privately, you can contact me via e-mail russell.read(@)microsoft.com.
- RussellRead Can you help me too? We have been trying to migrate emails for three weeks now and it isn't working and I have been asking to escalate for a couple of weeks. I can't actually email you because my emails don't work! Help!!!!!!!!!!!!!! Case #:33436724
