Forum Discussion
How can I escalate issues in Office 365?
I have had a support case running with 365 for a couple of weeks. They close the ticket over the New Zealand weekend because of time differences, I reopen it and then have to provide the same informa...
I've probably had a couple dozen tickets over the years, but there was one that I finally got frustrated and demanded to speak to the supervisor. It did get a little better action on their end and actually eventually ended up with a different tech that eventually led to a solution.
Not saying you'll have the same experience.
- help to supports, thanks
- RussellRead Sorry I am out of other options and trying to get [Case #:32842397] Sync issues with Sharepoint/OneDrive resolved. We have been trying to get this resolved for months. They are missing there appointments and refusing to escalate the issue. They keep having us uninstall and reinstall over and over and send them the logs. But they never do anything with them and ghost us. We call over and over again and then finally some one calls back and we have to start over.
