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Tyler Miller's avatar
Tyler Miller
Brass Contributor
Mar 02, 2018

Full Access Mailbox not Updating

Hi All,

I know there are a ton of posts about Shared Mailboxes, but this situation is a little different. We have a regular user mailbox that is set for Full Access to another user. The mailbox shows up in Outlook for the other user, but for some reason does not update on its own, so as email comes into the mailbox, it does not alert the user. The user is running Office 2013. Anyone else seeing this same issue?

exchange
office 365
outlook
  • VasilMichev's avatar
    VasilMichev
    MVP
    Mar 03, 2018

    How is the mailbox added to Outlook (automapped, manually as additional mailbox, manually as additional account)? And how big is the mailbox and the Outlook profile?

      • VasilMichev's avatar
        VasilMichev
        MVP
        Mar 06, 2018

        19GB might be a bit too much for Outlook to handle, I would suggest using OWA to access the shared mailbox instead

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