Forum Discussion
Font with Contextual Alternatives in Word
Hi all, I've made a font with the "calt" feature. It works fine in every app (indesign, pages, ...) on mac and PC except for Microsoft Word. I've already clicked the Contextual Alternatives button ...
Yes, I can see the difference and the issues you are experiencing in Word.
There are a few things I would ask before raising this to Microsoft Support
1.) Have you done a removal and reinstall of the font?
2.) Does the issue occur on multiple machines or just your own?
3.) What version of Word are you using?
4.) Do you have the ability to test in Word Online (through your Office 365 subscription) since you have installed the font on the machines?
It seems you have done everything correct including enabling contextual alternatives in Word itself.
Best, Chris
Best, Chris
There are a few things I would ask before raising this to Microsoft Support
1.) Have you done a removal and reinstall of the font?
2.) Does the issue occur on multiple machines or just your own?
3.) What version of Word are you using?
4.) Do you have the ability to test in Word Online (through your Office 365 subscription) since you have installed the font on the machines?
It seems you have done everything correct including enabling contextual alternatives in Word itself.
Best, Chris
Best, Chris
Hi Chris
1.) yes
2.) multiple machines PC and MAC
3.) Microsoft Word for mac version 16.21 (190115) and Microsoft Word for PC Version1812
4.) I'm not able to switch the Contexual alternates on in Word Online. (I don't have the option to select it or i can't seem t o find it)
- Hi bartbossuyt
Thanks. So its happening across multiple machines even with a reinstall. Final thing. You should be able to see the font in Word Online as you have installed it in the machines using it. Does it look, in Word Online, like it does in the locally installed version of Word.
If it does, I would recommend raising it to support so the Team can look at the font and try to replicate it there. May very well be a bug.
Best, ChrisHi chris, sorry for the newbie question but how do i raise it to support,
- Hi bartbossuyt
There are a few ways. If you are using Office 365 and Word is a part of your subscription I would raise it through your Office 365 Admin Portal (via https://login.microsoftonline.com)
You could go through https://support.microsoft.com/en-us/contactus
You may also close and raise another post through the Microsoft Word community here on the Tech Community who are likely to have specialist users of Word on that forum and have seen this scenario previously.
Best, Chris
Best, Chris