Forum Discussion
Files & Folders in Sharepoint can't be recovered by Microsoft
Hi, I hope it's fine to ask this question. We bought an Office 365 years ago. We stored a lot of files (thousands files & folders) in Sharepoint. Last week, all of our files and folders went missing...
Does the site still exist ? Checked the recycle bin ?
In the admin centre, in Security and Compliance can you do a log search to see when / who deleted them and ask for a restore from before that.
I would strongly recommend moving quickly, Microsoft support don't offer restores as part of normal service, but do have data for a short period, only a couple of weeks as far as I know.
The site still exists. Microsoft checked the backend recycle bin also not found any trace. Here is their reply:
I would like to inform you, that we have checked on our backend and Pulled up the change log from 15th of April and there were 1034 changes made since then. But, there is only 1 delete activity found related to file/folder/item. Therefore, nothing was deleted post 15th April and we don’t have PITR coverage beyond 14 days. We could have done a recycle bin restore at the backend. But, there is nothing in the backend recycle bin too. So, we won’t be able to recover any files for you.
I would like to inform you, that we have checked on our backend and Pulled up the change log from 15th of April and there were 1034 changes made since then. But, there is only 1 delete activity found related to file/folder/item. Therefore, nothing was deleted post 15th April and we don’t have PITR coverage beyond 14 days. We could have done a recycle bin restore at the backend. But, there is nothing in the backend recycle bin too. So, we won’t be able to recover any files for you.