Forum Discussion
Files & Folders in Sharepoint can't be recovered by Microsoft
Hi, I hope it's fine to ask this question. We bought an Office 365 years ago. We stored a lot of files (thousands files & folders) in Sharepoint. Last week, all of our files and folders went missing...
Have you asked support to take a backup of the day before the problem and restore it? This is something you can ask to support this...the downside is that you will loose any data added from the date you are asking to restore the backup
Yes, i asked the support to restore the data. But they can't since there's no trace of data deletion. Within 14 days but last week was the missing date. This is their response:
I would like to inform you, that we have checked on our backend and Pulled up the change log from 15th of April and there were 1034 changes made since then. But, there is only 1 delete activity found related to file/folder/item. Therefore, nothing was deleted post 15th April and we don’t have PITR coverage beyond 14 days. We could have done a recycle bin restore at the backend. But, there is nothing in the backend recycle bin too. So, we won’t be able to recover any files for you.
I would like to inform you, that we have checked on our backend and Pulled up the change log from 15th of April and there were 1034 changes made since then. But, there is only 1 delete activity found related to file/folder/item. Therefore, nothing was deleted post 15th April and we don’t have PITR coverage beyond 14 days. We could have done a recycle bin restore at the backend. But, there is nothing in the backend recycle bin too. So, we won’t be able to recover any files for you.