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xiqia's avatar
xiqia
Icon for Microsoft rankMicrosoft
Aug 18, 2021

Failed to activate Microsoft 365 Developer E5 subscription

I try to get this subscription and got an error:

 

We're unable to complete this request

This service is temporarily unavailable due to a high volume of requests. Please try again later.
 
Any help would be much appreciated!
office 365
  • pvanberlo's avatar
    pvanberlo
    Steel Contributor
    Aug 18, 2021
    All that anyone can really recommend is to try again later. If this is indeed caused by a high volume of requests, I don't think anyone can really do anything about it. If the error persists after a few days, the only other option would be to try and get some support directly from Microsoft on this.
    • xiqia's avatar
      xiqia
      Icon for Microsoft rankMicrosoft
      Aug 19, 2021

      pvanberlo So how to get support from MS directly? If trying again, it will request to generate a new tenant when creating the subscription, which is not acceptable.

      • pvanberlo's avatar
        pvanberlo
        Steel Contributor
        Aug 19, 2021
        It always makes you create a new tenant. You can’t add those dev licenses to an existing tenant unfortunately. Microsoft Support won’t fix that I guess as there’s nothing to fix. Anyhow, you can raise support requests with Microsoft directly from the Microsoft 365 Admin Center.
  • rene_weber's avatar
    rene_weber
    Brass Contributor
    Aug 19, 2021
    I got the same error over weeks. If you have MFA in your Microsoft Account Enabled, try disabling it for the creation, it worked for me.
    • xiqia's avatar
      xiqia
      Icon for Microsoft rankMicrosoft
      Aug 20, 2021
      Thanks for your info.

      I linked my VS subscription to my personal account instead of MS account, and I double confirmed that there is no MFA setting for my account. Then I tried to set up a new tenant with subscription, and still got the same error:

      We're unable to complete this request
      This service is temporarily unavailable due to a high volume of requests. Please try again later.
      MS-CorrelationId: 798f42e0-fb92-416c-942e-4f3512746017

      Every time this error occurs, it means that the tenant is created without any subscription in it.

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