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Eric Adler's avatar
Eric Adler
Iron Contributor
Nov 21, 2016

Expected login experience with ADFS

With ADFS set up I expected that the user experience would be:   1. Open browser 2. Click link to Office 365 app (SharePoint, Planner, etc..) 3. App opens (user is authenticated)   Recently I w...
office 365
sharepoint
Chris Laycock's avatar
Chris Laycock
Iron Contributor
Jul 03, 2017

Hi, we have been successfully using an IdP SmartLink to https://portal.office.com/ via our ADFS server for over 18 months UNTIL 4 days ago... when all of a sudden it stopped seamlessly logging users in to their portal page - instead prompting for their O365 identity.

 

I have a ticket logged; however, Microsoft's reponse is that they cannot control the smartlinks created by users - and to recreate them.

 

Can anybody offer any suggestions as to what may have changed in our environment?  is there an expiry or cache time on smartlinks?

bart_vermeersch's avatar
bart_vermeersch
Iron Contributor
Jul 03, 2017

We also started experiencing SSO issues a few weeks ago. For the moment we don't have a clue of the cause. Users are prompted for credentials again, while in the past they were logged in automatically using SSO.

  • Chris Laycock's avatar
    Chris Laycock
    Iron Contributor
    Jul 04, 2017

    bart_vermeerschand others here.  My team have been able to correct this issue today.

    Unfortunately we are not 100% sure of what the fix was; however, rebooting the AD FS Server and making some modifications to a group policy has appeared to correct the issue.

     

    I also have a formal response to the ticket submitted to Microsoft, with suggested troubleshooting if you want me to send it through.

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