Forum Discussion
Exchange Online Archiving for Office 365 Limitations
I would also be very interested to hear the outcome of this. Ironically I have just been presenting to a client 'selling' the unlimted online archiving feature and had the same understanding that after 100GB, then a call to Microsoft would extend it.
"An Exchange Online Archiving user receives unlimited storage in the archive. However, an initial quota of 100 GB is set on the archive. This quota is large enough to accommodate and enforce reasonable use, including the import of one user’s historical email. In the event that a user reaches this quota, a call to support is required."
Source: https://technet.microsoft.com/en-us/library/exchange-online-archiving-service-description.aspx#Anchor_2
Exactly! When promoting E3 to users, unlimited online archiving was one of the key features I highlight. Plus, if it is not really unlimited, then there's a serious concern as to the validity of TechNet articles. :(
Don't always (or ever) trust the marketing talk :) Anyways, afaik auto-expanding archives are indeed still rolling, and until this happens the most you get is the 70GB extra (so 170 total).
Hi Vasil,
Thank you for your input. I was refering this TechNet article for technical details as I do always. Like you said, I don't normally stop at details available up front on product page as they are always (if not, mostly) marketing stuff. TechNet have been a trusted repository for many years and for this instance also I turned to it for reference. I referred this URL: https://technet.microsoft.com/en-us/library/exchange-online-limits.aspx#StorageLimits
As it says, for online archive in E3 there's no limit. The official blog post on Online Archiving announcement, (https://blogs.office.com/2015/06/03/announcing-auto-expanding-highly-scalable-archives-for-office-365-email/) was initially published on 6/3/2015. On 5/25/2016, the post was updated to reflect auto-expanding archives. But I believe since 2015 the unlimited archive option was available. If there was such 170GB limitation, they should really mention it without misleading people and specially us technical people who put our trust in technical documentation when it comes to having "the talk" with technical people at customer's end. Once the customer is on-boarded and requiring the feature they were hoping to get, it's really not ethical to say "yes we said it was available, but you don't get what we said. instead, you get only this much".
I don't know how many people have had or been having this issue. Do you know any trusted location where Microsoft publicly say that it's just 170GB or is it something they have been keeping within select audience and disclosed only if someone requested beyond that?
In my opinion, Microsoft should really be more responsible about what they promotes and provides. Too sad. :(
Regards,
Muditha
