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PaulKoyce's avatar
PaulKoyce
Copper Contributor
May 20, 2021

Exchange Message Trace Results - ##Receive, Pending, Deliver

Hello all, 

 

I ran an enhanced summary report message trace and have some results. 

 

The receive / deliver recipient_status is fine, but what is the difference with the Receive, Pending, Deliver result? 

 

I need to give a reply and have to be 100% in what I am returning, and the documentation has no information on the Pending entry. 

 

 

 

Thanks, 

 

Paul.

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  • ArbeeSC's avatar
    ArbeeSC
    Copper Contributor
    Nov 17, 2022

    PaulKoyce were you able to get the answer to your inquiry? I am working on an issue and got the same result and would like to know what it means. 

     

    Thanks.

  • Kidd_Ip's avatar
    Kidd_Ip
    MVP
    Mar 10, 2023

    PaulKoyce 

    Below is the definition, btw, , Pending is not supported if you're searching for messages that are older than 7 days

     

    Delivered: The message was successfully delivered to the intended destination.

    Pending: Delivery of the message is being attempted or re-attempted.

    • 53Clubs's avatar
      53Clubs
      Brass Contributor
      Mar 10, 2023

      Kidd_Ip 
      I guess I am still confused by what "Not supported" is intended to mean.

      In my case, the messages I searched for, and found, which indicate "email address removed for privacy reasons##Receive, Pending, Deliver" (all statuses, not just each individually) was sent into my organization from an outside organization 3 weeks ago (2/24/23).

       

      So - if "Pending" is 'not supported' after 7 days - then what is is telling me? - and more importantly, what can I do about it?  I'm presuming that the "Receive" part is telling me that it was an inbound message - but the fact that it follows with both "Pending" and "Deliver" is certainly confusing - unless the "Deliver" part is just telling me that the message is intended to be delivered (?... as opposed to?).  Certainly it is not indicating both that it is Pending AND that it was delivered, right?

      ...and again - if "Pending" is "not supported after 7 days", why is it telling me its "Pending" 3 weeks after the message was sent.

      Most importantly, given this clearly confusing set of mutually exclusive bits of information, What am I supposed to tell my user about the email, and what can be done to retrieve or eliminate it?

      I mean, sure - having the listed definitions of "Pending" and "Delivered" may 'seem' useful or clever, but really... is it either of those things?

    • 53Clubs's avatar
      53Clubs
      Brass Contributor
      May 02, 2024
      I was never able to get any satisfaction on the issue. It appears that the term "Pending" is like putting a piece of paper onto a pile on the desk of 'that guy who's desk is always piled high with papers he's never really going to do anything with'.
      You can't do anything with a message that's been "Pending" for more than 7 days, and its not being bounced back, and its not being delivered, and nobody is being informed of its existance... so to anybody but the sender (who believe's he/she has accomplished the task) it was never sent and never existed.
      • MCLindner's avatar
        MCLindner
        Copper Contributor
        May 02, 2024
        Thank you so much for your reply!!! Lovely... we have a ton of emails that seem to be stuck with this "Pending" status. We also have some that don't seem to be showing up in message trace at all. I'm thinking that this is somehow getting user email addresses skipped by CRMs (our users are all students trying to get emails from colleges) or they're just disappearing from mail trace after pending for a certain amount of time. I'll reply here if I figure anything out.

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