Forum Discussion
PaulKoyce
May 20, 2021Copper Contributor
Exchange Message Trace Results - ##Receive, Pending, Deliver
Hello all, I ran an enhanced summary report message trace and have some results. The receive / deliver recipient_status is fine, but what is the difference with the Receive, Pending, Delive...
53Clubs
May 02, 2024Brass Contributor
I was never able to get any satisfaction on the issue. It appears that the term "Pending" is like putting a piece of paper onto a pile on the desk of 'that guy who's desk is always piled high with papers he's never really going to do anything with'.
You can't do anything with a message that's been "Pending" for more than 7 days, and its not being bounced back, and its not being delivered, and nobody is being informed of its existance... so to anybody but the sender (who believe's he/she has accomplished the task) it was never sent and never existed.
You can't do anything with a message that's been "Pending" for more than 7 days, and its not being bounced back, and its not being delivered, and nobody is being informed of its existance... so to anybody but the sender (who believe's he/she has accomplished the task) it was never sent and never existed.
MCLindner
May 02, 2024Copper Contributor
Thank you so much for your reply!!! Lovely... we have a ton of emails that seem to be stuck with this "Pending" status. We also have some that don't seem to be showing up in message trace at all. I'm thinking that this is somehow getting user email addresses skipped by CRMs (our users are all students trying to get emails from colleges) or they're just disappearing from mail trace after pending for a certain amount of time. I'll reply here if I figure anything out.