Forum Discussion
Event triggers
Hi Vasil, thanks for the response. Yep, I follow you. But the test events I have created to run move to the 'success' stage under 'distribution status' whilst still not finding any items to flag. So are you saying that even though it says 'success', that doesn't mean that it has finished searching? If so, that's a little confusing.
If the distribution status is successful, you should be seeing the results. The only other thing to check is whether the event type matches the one the label was created with. If those match, I guess you should open a support ticket to have this properly investigated.
Yes, that's what I expected - labels do match on both, so not sure why it's not working. I actually did file a support request, but they passed it off as a bug and stopped responding to my emails. Sigh, guess I'll try again.
Well if it's a known issue, you have your answer :)
So it turns out that when the event says 'success' it isn't actually finished. Just checked this morning and the event now shows the items as processed. So if anything, it's just a confusing status message problem, as success doesn't mean it's finished.
Thanks for replying though! Hopefully this also clears it up for anyone else who may be confused.