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JohnHogan20224k's avatar
JohnHogan20224k
Copper Contributor
Aug 04, 2022

Error in Microsoft 365 Admin Center Trying to Enable Teams for Organization

In the Microsoft 365 admin center, it says that "Teams is off for your organization". When I click that, I get an error:

 

 

However, I believe I have teams setup since I can reach admins.teams.microsoft.com and manage things. The problem I am having is that no one from my organization can join a guest organization and I suspect it has something to do with microsoft 365 not being configured correctly.

  • dderoos's avatar
    dderoos
    Copper Contributor
    We are experiencing exactly the same issue. Has anybody found a solution to this issue yet? Thank you!
  • MVSR_GROUPS_LLC's avatar
    MVSR_GROUPS_LLC
    Copper Contributor
    Please provide a solution to this. I too have the same issue.
    Is a ticket raised to Microsoft to look after this issue?
  • LP_Canada's avatar
    LP_Canada
    Copper Contributor

    JohnHogan20224k I have the same problem.
    Started sometime after last login on Friday, August 4th 2023.
    Any route for which I try to access 'Enable Teams for my organization' I receive same error page, but with a different error code.

    Has anyone found a resolution for this as yet?

    • gkuhns's avatar
      gkuhns
      Copper Contributor

      LP_Canada I am also on the hunt for a solution. I find it strange that the error message changes every time that you refresh the page.

       

  • Godangel's avatar
    Godangel
    Copper Contributor

    JohnHogan20224k 

     

    Hi John.

     

    Can you please check if the option ([x] Turn on Microsoft Teams for all users) ist checked? You will find the option in Microsoft 365 Admin center under (https://admin.microsoft.com) --> Show all --> Settings --> Org settings --> 

     

     

    Then look for Microsoft Teams and check the option.

     

    Is the option checked?

     

     

     

    • John_Hogan's avatar
      John_Hogan
      Copper Contributor

      Godangel If I try to do that, I get the error message "Try refreshing the page..."  right after selecting Teams from the Org settings menu.  Every time I try to access the teams admin from admin.microsoft.com I get that error message.   But, I can go directly to admin.teams.microsoft.com  but there's no option that I can find to "Turn on Microsoft Teams for all users".  Each user has a Microsoft Teams(free) license applied and we all can use teams.  This leads me to think there's something corrupted in my "organization" on microsoft 365.

       

      The problem is two-fold.  First, microsoft 365 admin tells me Teams is not turned on for my organization and trying to follow that path leads to the error message.  Second, my organization's users cannot join a guest organization in order to access shared files.  We get error messages or endless login loop trying to do so.

       

      John

  • Bharath Arja's avatar
    Bharath Arja
    Iron Contributor
    Can you create a new Team within your organization? Do you see any teams listed in Teams admin?
    • John_Hogan's avatar
      John_Hogan
      Copper Contributor
      Yes, through admin.teams.microsoft.com I can create teams and we all can use teams. The problem is two-fold; admin.microsoft.com tells me that teams is turned off for my organization and my users cannot join a guest organization (get stuck in errors and/or endless login loops).

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