Forum Discussion
Error applying retention policy in security & compliance - "Recipient not Found"
I'm trying to create a retention policy in the Security & Compliance center, but running into an error. The policy seems to create successfully, but after a while if I open the details it will show ...
Using the Powershell I described earlier to ID the "missing recipient" and correcting it (turning off Public Folders) worked for me. I can confirm all of the users in our tenant are covered by the retention policy.
You will get this error if you have hybrid public folders (public folders on-premises) or if you have never created public folders either - like the example about migrating from Google by @Angel above.
If you have on-premises public folders, then either leave the retention policy in place (and showing an error) and that way when you do migrate your public folders they are covered from day one. Or remove public folders as a retention source. See https://c7solutions.com/2018/02/office-365-retention-policies-and-hybrid-public-folders for more.
If you have on-premises public folders, then either leave the retention policy in place (and showing an error) and that way when you do migrate your public folders they are covered from day one. Or remove public folders as a retention source. See https://c7solutions.com/2018/02/office-365-retention-policies-and-hybrid-public-folders for more.