Forum Discussion
End User OWA and Office 365 Suite Credentials Inconsistent
We have an on prem AD that is connected to O365 using Azure AD Sync. One of our end users is having issues with their log-in credentials. In AD we changed their Primary and the User Logon Name email ...
If the change done in the local AD is correct, then when propagated to Office 365 it should not cause any problem...just to be sure: did you properly update the following AD attributes: UPN, ProxyAddresses?
The userPrincipalName and Proxyaddresses SMTP are both reflecting the proper username that they are able to log into the OWA with. They are not able to log into Outlook with this and have to use the previous UPN to get into outlook. These changes were made on December 28th.
I did notice that this in this users Proxyaddresses they did not have an SIP set. This might be the issue and I am trying that now.
Adding the SIP did not solve the issue. Back to square one.