Forum Discussion
Encrypt options greyed out in Outlook desktop
I have Office 365 Business Premium with Outlook for Office 365 MSO (16.0.12130.20382) 64-bit desktop. This plan does not support Office 365 Message Encryption (OME) on it's own but I added Azure Information Protection Premium P1.
With this set up I'm able to use the encrypt options with Outlook Web.
In Outlook desktop, the Encrypt button is available but the OME options are greyed out
Should these OME options be accessible in Outlook desktop with this setup?
In addition, I sent a test "Do Not Forward" encrypted message from Outlook Web to another one of my O365 email addresses in a different domain. This is supposed to keep the recipient from copying, printing or forwarding the message. However I was able to do all three actions after receiving the message. Here's the sent message showing that it was set to Do Not Forward and the received message showing that it was forwarded after receipt:
Any idea what's going on there?
7 Replies
- Hi!
I would recommend working through the following document
https://docs.microsoft.com/en-us/microsoft-365/compliance/set-up-new-message-encryption-capabilities
Sounds like whilst you added the right licensing (BPrem + AADP1) it sounds like elements of the configuration haven’t been completed - in particular the activation of the rights management service or the config of the mail flow rules.
Let me know how you get on
Best, Chris- Hi Chris McFarling
Apologies - just to confirm that you test the OME configuration via Powershell?
https://docs.microsoft.com/en-us/microsoft-365/compliance/set-up-new-message-encryption-capabilities
If so, does a rip and re-add of the profile light it up? Does the functionality work in Outlook on the Web?
Best, Chris
