Forum Discussion
Encrypt options greyed out in Outlook desktop
I have Office 365 Business Premium with Outlook for Office 365 MSO (16.0.12130.20382) 64-bit desktop. This plan does not support Office 365 Message Encryption (OME) on it's own but I added Azure Info...
Hi!
I would recommend working through the following document
https://docs.microsoft.com/en-us/microsoft-365/compliance/set-up-new-message-encryption-capabilities
Sounds like whilst you added the right licensing (BPrem + AADP1) it sounds like elements of the configuration haven’t been completed - in particular the activation of the rights management service or the config of the mail flow rules.
Let me know how you get on
Best, Chris
I would recommend working through the following document
https://docs.microsoft.com/en-us/microsoft-365/compliance/set-up-new-message-encryption-capabilities
Sounds like whilst you added the right licensing (BPrem + AADP1) it sounds like elements of the configuration haven’t been completed - in particular the activation of the rights management service or the config of the mail flow rules.
Let me know how you get on
Best, Chris
- Hi Chris McFarling
Apologies - just to confirm that you test the OME configuration via Powershell?
https://docs.microsoft.com/en-us/microsoft-365/compliance/set-up-new-message-encryption-capabilities
If so, does a rip and re-add of the profile light it up? Does the functionality work in Outlook on the Web?
Best, ChrisChrisHoardMVPYes, testing via PowerShell checks out. Outlook Web works as well, see original post. Setting up an Exchange rule to encrypt messages also works. It just doesn't work in Outlook desktop.
