Forum Discussion
DanHuber
Nov 25, 2019Iron Contributor
Emails stuck in Outbox - again
Lately, I experience more an more customers calling me because Emails are stuck in Outlook's Outbox. The problem can be overcome by creating a completely new message, copying the content over and s...
Grant_H_111
Sep 11, 2020Copper Contributor
DanHuber - We've hit this twice (sporadically) and of course it's the MD having the issue. When it happens to him, his whole Outlook app becomes unresponsive and both times we haven't been able to recover the emails as the only option was to force a shutdown of Outlook. They don't appear in any of the local folders Sent/Drafts/Outbox and nothing in Mail Flow in the 365 Admin Centre.
I did notice (thanks to Alan_Shaban) that he did have "Download shared folders" selected on his Outlook client, so I've unselected that and hoping for the best.
Any other suggestions that might help me prevent this time-bomb and save me some angst would be very much appreciated.