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josephmiller1256's avatar
josephmiller1256
Copper Contributor
Mar 12, 2020
Solved

<Solved>Emails being marked as phishing by office

Hi all,

I am having a big problem with office quarantining my user's emails before they are sent.

Here is some back story:

I run the IT for three businesses. two of them are on the same tenant in 365 but the other is on a separate tenant. The one that is on its own is the one having problems.

When an email on that tenant sends a message to a yahoo account there are no problems, but when it sends to another Microsoft based email account it is blocked by quarantine as a phishing email. 

I understand that we can add a rule to allow emails from this tenant to come through but that is only a band-aid fix to the problem as if we need to send an email to someone who has these types of filters or another company using 365, we have no way to ask them to white list us or accept our emails.

 

I have tested this from multiple emails on this tenant and they all have the same result. 

  • stonefr33 I was able to fix the problem. It was related to DMARK and all of that jazz, but it was something the head office had to do, and was out of my control. No one told me this was the case.

2 Replies

  • stonefr33's avatar
    stonefr33
    Copper Contributor

    josephmiller1256 
    Have you run the message headers through a message header analyser? It may be that this tenant/sending domain has a misaligned SPF, DKIM or DMARC record

     

    Microsoft Remote Connectivity Analyzer > Message Analyzer

    https://mha.azurewebsites.net/ 

     

    Or MX toolbox 

    https://mxtoolbox.com/EmailHeaders.aspx

     

    Thanks

    • josephmiller1256's avatar
      josephmiller1256
      Copper Contributor

      stonefr33 I was able to fix the problem. It was related to DMARK and all of that jazz, but it was something the head office had to do, and was out of my control. No one told me this was the case.