Forum Discussion
Email Account Message retention
Well holds don't really prevent you from deleting data, as in making it inaccessible via the client, which can create issues if those contacts need to be accessible at all time. Plus, it requires a license, which adds a cost for a mailbox you will not be using otherwise.
If those contacts need to be exposed to a large number of users or the entire organization, you can consider recreating them directly in the GAL. Converting the mailbox to shared one can also work, and if you want to make sure no data is ever lost from said mailbox you can follow Chris's suggestion and put it on hold.
Hmm, that's true VasilMichev - yes, what I meant was preventing loss as opposed to the actual act of deleting the item. Have amended. Cheers!
Best, Chris
After the Person left, I converted the account to a Shared account.
Only two people need this info.
- Ok, cool.
I wouldn't personally due to compliance reasons and because I don't want to lose the data in the event someone deletes it. However as Vasil said, if you don't want the cost - and as you said - only a very small amount of users need access to it and won't touch it then the shared mailbox will work. From personal experience and working with partners and customers I am personally a big advocate of holds - in the case of accidental deletion inasmuch as purposeful
Glad it worked out
Best, Chris
