Forum Discussion

ARCH1588's avatar
ARCH1588
Copper Contributor
Apr 16, 2019

Display issues

Hello,

 

I bought a new computer (Dell XPS 13 9380 with 8th generation i7, 16GB Memory, 512GB SSD Hard Drive and 4k display) but since day one that I installed the Office it is not displaying properly so I cannot work with it. The problem mostly happens on Excel (the office program I use more) when I scroll through files (heavier one being 4MB) it displays grey or white boxes and the it freezes.

 

I dont think is a problem with the office exactly because I use the same excel files with the same office license on other computers and it works perfectly. I think is a problem with the display settings and compatibility but I dont know if there is a fix or a workaround.

 

I would really appreciate your help.

 

Best,

developer
Microsoft 365 Apps
office 365
  • ARCH1588's avatar
    ARCH1588
    Copper Contributor
    Apr 17, 2019

    This is what I get all the time, so it is impossible to work ARCH1588 

  • VasilMichev's avatar
    VasilMichev
    MVP
    Apr 17, 2019

    Try toggling the display settings (there is a button with the same name on the status bar) and/or the Disable hardware graphics acceleration setting under Options -> Advanced -> Display

    • ARCH1588's avatar
      ARCH1588
      Copper Contributor
      Apr 17, 2019
      Hi, they are already up to date. Doesn't change anything

Resources