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amarquez2's avatar
amarquez2
Copper Contributor
Sep 04, 2019
Solved

DirSync Errors

I've got a couple of DirSync errors related to one user in our ogranization. The errors state that there's a duplicate proxy address and UserPrincipalName value. I've checked the user attributes for ...
admin
office 365
  • amarquez2's avatar
    amarquez2
    Sep 06, 2019

    VasilMichev The values were for the proxy addresses and userprincipalname. Talking with a coworker who's dealt with this before they've had to move the user to a non synced OU, do a delta sync, restore the deleted user in the o365 admin portal, wait for the user's mailbox to be restored, make attribute changes in O365, move the account back to their respective OU that they were in before, and then delta sync again. That seemed to clear our issue.

VasilMichev's avatar
VasilMichev
MVP
Sep 04, 2019

No, as that might result in (temporary) data loss. You should be able to make the changes in your AD and force a sync, but hard to tell without knowing which attributes.

amarquez2's avatar
amarquez2
Copper Contributor
Sep 06, 2019

VasilMichev The values were for the proxy addresses and userprincipalname. Talking with a coworker who's dealt with this before they've had to move the user to a non synced OU, do a delta sync, restore the deleted user in the o365 admin portal, wait for the user's mailbox to be restored, make attribute changes in O365, move the account back to their respective OU that they were in before, and then delta sync again. That seemed to clear our issue.

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