Forum Discussion

Copper Contributor

Sep 04, 2019

Solved

DirSync Errors

I've got a couple of DirSync errors related to one user in our ogranization. The errors state that there's a duplicate proxy address and UserPrincipalName value. I've checked the user attributes for ...

admin

office 365

amarquez2
Sep 06, 2019
VasilMichev The values were for the proxy addresses and userprincipalname. Talking with a coworker who's dealt with this before they've had to move the user to a non synced OU, do a delta sync, restore the deleted user in the o365 admin portal, wait for the user's mailbox to be restored, make attribute changes in O365, move the account back to their respective OU that they were in before, and then delta sync again. That seemed to clear our issue.

amarquez2

Copper Contributor

Sep 04, 2019

VasilMichev I did find some duplicate values in O365 relating to email aliases but it won't let me change those since the account is set to sync with AD. Do I need to move the user to a non-syncing OU and then make the changes?

VasilMichev

MVP

Sep 04, 2019

No, as that might result in (temporary) data loss. You should be able to make the changes in your AD and force a sync, but hard to tell without knowing which attributes.

amarquez2
Copper Contributor
Sep 06, 2019
VasilMichev The values were for the proxy addresses and userprincipalname. Talking with a coworker who's dealt with this before they've had to move the user to a non synced OU, do a delta sync, restore the deleted user in the o365 admin portal, wait for the user's mailbox to be restored, make attribute changes in O365, move the account back to their respective OU that they were in before, and then delta sync again. That seemed to clear our issue.