Forum Discussion
DELETED Office 365 Account - or is it?
We have one user with the following in his Account Name in his User Profile (via SharePoint Admin):
i:0#.f|membership|USERNAME@(companyname.URL)-DELETED-8D30890A-52C2-446C-856B-187768E7400F
His Active Directory (AD) account is all correct and he can access Office 365. However, he is having a number of issues with accessing various parts of Office 365 which we think is caused by the 'DELETED' tag. For example his profile comes up with an error.
We receive a daily email message about this problem: 'You're getting this message because there's activity in your Office 365 organization that matches the alert 'Office 365 licence allocated'.', pointing to an event on 10 January 2018.
We *believe* this has been caused when the user's licences were all removed, the profile saved, and then new licences allocated. As I understand it, this causes the user account to be deactivated.
Can anyone confirm this, and ideas for fixing it?
Thanks
2 Replies
This looks like some issue with the forward sync process between Azure AD and SPO. We as admins have a very limited access to troubleshoot such issues, best open a support case to get this properly investigated.
- Not sure if this is related. https://techcommunity.microsoft.com/t5/Office-365/Converting-E1-Users-to-E3/m-p/46563#M2018
