Forum Discussion
Customers on the old small business plans
When will cutomers on the old small business plans get migrated to the new business plans, I know this kept getting pushed back but I really don't want to go through the hasstle of contacting support so they can credit the old plans and re-bill the new ones as I was working on the understanding that at some point they would auto renew into th new plans without any intervention.
Any ideas?
- In theory, when renewing the subscription it should be advice the new plan where the customer should go: https://support.office.com/en-us/article/Renew-Office-365-small-and-midsized-business-subscriptions-afa5dee4-091d-4152-b849-6aef8463ca9c
These are month to month plans that just automatically renew on the customers billing card without any user intervention, I was under the understanding that at some point they would just renew as the new plans.
I belive the yearly plans do auto upgrade. I've recently gone through the process for a customer. In their case they had to purchase a new subscription and the system automatically refunded the un-used time on the old subscription. I would assume the same refund process would be applied to monthly charging model.
