Forum Discussion
Current default behaviour for saving sent items in delegate and shared mailboxes is wrong
In the absence of Microsoft changing any default behaviours, they need to change the Admin Center UI for user mailboxes so that they reflect what can be seen in the shared mailboxes UI, where they have a subsection called "Sent items" where tick boxes can be used to manage this behaviour and can show admins, at a glance, what the status is for this behaviour.
As I said, it already exists in the Admin Center all they need to do is extend their own logic!
However, in the absence of any arguments to support that the current default behaviour actually makes sense, beyond some unsubstantiated and vague comments about compliance, my point about the current behaviour being wrong stands.
I have found an official MS doc that states it is possible to manage this in the "New EAC". However, following my initial happiness, I was deeply disappointed that the article was simply misleading and wrong and the ability to manage saving sent items anywhere in the MS 365 portal only applies in the Admin Centre for shared mailboxes. This article can be found here:
https://docs.microsoft.com/en-us/exchange/recipients-in-exchange-online/manage-user-mailboxes/automatically-save-sent-items-in-delegator-s-mailbox
My issue about it's inaccuracies are raised here:
https://github.com/MicrosoftDocs/OfficeDocs-Exchange/issues/3017
- Yep. Raised it through the GitHub channel and they removed references to doing this in the EAC from their documentation.